PRIVACY POLICY

Effective Date: 2025-01-02

Last Updated: 2025-01-02

1. Information We Collect

We collect various types of data, including but not limited to:

• Customer Data: Contact details, transaction records, and support tickets.
• Employee Data: Contracts, payroll records, and performance reviews.
• Financial Records: Invoices, tax returns, and expense reports.
• Marketing Data: Email marketing lists and campaign analytics.
• Operational Data: System logs and access logs.

2. How We Use Your Data

The data we collect is used for specific purposes, such as:

• To provide services: Fulfilling orders, managing customer support, and maintaining business operations.
• To comply with legal obligations: Tax compliance, audits, and regulatory requirements.
• To improve our services: Enhancing customer experience and analyzing marketing performance.

3. Data Retention Schedule

We retain your data only for as long as necessary to fulfill the purposes outlined above. After this period, we securely delete or anonymize the data. Below is a summary of our retention practices:

• Customer Contact Details: Retained for 1 year after the last interaction.
• Transaction Records: Retained for 5 years for audit and reconciliation purposes.
• Support Tickets: Retained for 3 years post-closure to improve service quality.
• Email Marketing Lists: Retained until opt-out or for up to 3 years.
• System Logs: Retained for 6 months for security and troubleshooting.

For the full data retention schedule, please contact us at contact@leopardscoffee.com.

4. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to safeguard it. These measures include:

• Secure storage and encryption of sensitive data.
• Scheduled audits and monitoring of access logs.
• Secure deletion of data at the end of the retention period.

5. Your Rights

As a data subject, you have the following rights:

• Access: Request access to your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your data under certain conditions.
• Data Portability: Receive your data in a structured, commonly used format.
• Opt-out: Withdraw consent for marketing communications.

To exercise your rights, contact us at contact@leopardscoffee.com.

6. Third-Party Sharing

We do not sell your personal data. However, we may share it with trusted third parties for specific purposes, such as:

• Payment processors to complete transactions.
• Legal or regulatory authorities to comply with legal obligations.

All third parties are required to handle your data in compliance with this policy and applicable laws.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage you to review it regularly.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: